Shipping
We ship your order after receipt of payment. During checkout it is possible to enter a different delivery address.
Within the Netherlands, the following rates apply
For parcels you have two options:
1) DHL, delivery takes 1 workday. Shipping cost is € 4,95.
2) DHL parcelshop, 1 workday. Shipping cost is € 3,95
The delivery times mentioned above apply only to products in stock. For some products there may be a longer delivery time. If so, it will be stated with the product. Shipping within the Netherlands is free on orders of an amount of € 125 or more excluding shipping cost. If an order is not received, please contact us. We can inquire with PostNL and/or DHL for you to find out where your parcel could be. Knuffels à la carte is not liable for delays due to circumstances nor for any delays of PostNL or DHL. We are not responsible for addresses given incorrectly by the customer.
Shipping abroad
Because of COVID-19, shipping costs to a number of countries may have been temporarily increased.
Packages destined outside the Netherlands are sent by DHL and PostNL.
Outside the Netherlands, the following rates apply if you choose to send no track & trace number is Cuddles à la carte is not liable for lost packets. If an order is not received, please contact us. We can inquire with PostNL and/or DHL for you to find out where your parcel could be. Knuffels à la carte is not liable for delays due to circumstances nor for any delays of PostNL or DHL. We are not responsible for addresses given incorrectly by the customer.
Parcel Post (DHL)
Because of COVID-19, shipping costs to a number of countries may have been temporarily increased.
Zone 1 (Western Europe) € 10.95 with track & trace
Belgium, Denmark, Germany, Finland, France, Ireland, Italy, Luxembourg, Austria, Poland, Portugal, Spain.
Zone 2 (Rest of Europe) as of € 19.99 with track & trace
Aaland Islands, Belarus, Bosnia and Herzegovina, Cyprus, Estonia, Greece, Hungary, Latvia, Moldova, Norway, Slovenia, Slovakia, Turkey, Switzerland, Sweden
Zone 3 (Worldwide) € 44,95 with track & trace
Great Britain, American Samoa, Antigua and Barbuda, Australia, Azerbaijan, Barbados, British Stomach Islands, Cambodia, Canada, China, Cook Islands, Costa Rica, Ecuador, El Salvador, Faroe Islands, Hong Kong, Iceland, India, Israel, Japan, Macau, Madagascar, Malaysia, Mongolia, Isle of Man, New Zealand, Russian Federation, Singapore, Syria, USA, Tunisia, South Korea.
For other countries outside of Europe DHL offers no track & trace service.
Delivery time in Europe is 4 to 7 working days, outside Europe, depending on destination, between 5 and 15 working days. Outside the European Union it is possible that additional local taxes must be paid. Knuffels à la carte is not responsible for those costs. These are for your own account.
Returns
If you are not satisfied with your purchase, you can return it within 14 days of receipt following the procedure below:
Send an email to [email protected], clearly stating your name, address, order number, and bank details.
Send your purchase in the original, undamaged packaging within 3 days of notifying the return to: Returns Knuffels à la carte Frederik van Eedenweg 50 1349 CN ALMERE The Netherlands
Ensure that your name and address are clearly indicated as the sender, and keep the shipping proof. Lost return shipments will not be processed.
Once we receive the return package, we will refund the amount within a few days to your account.
Please note that the return shipping costs are the customer's responsibility. Insufficiently stamped return shipments will not be accepted.
If there are any signs of use or if the product's packaging is damaged (excluding the shipping box/envelope), the purchase amount will not be refunded. Also, products that are not carefully packaged and, as a result, get damaged during the return will not be credited.